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Frequently Asked Questions (FAQ)


Free Shipping on Orders $74.99+ Terms & Conditions:


Not valid in stores. Cannot be applied to previous purchases and cannot be redeemed for cash. Free shipping automatically applied at checkout. Valid on orders shipping to the continental U.S. via Ground Shipping. Return requests must be made in accordance with our return policy. Terms are subject to change.

Billing:


Payments: We accept Visa, MasterCard, American Express and Discover credit cards.

Errors at Checkout: Please make sure that the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed.

Pending transactions: Once you have placed an order you will notice a pending transaction on your online bank statement. These transactions will not go through until your order has shipped.

Order Processing Time:


While we strive to fulfill all orders as quickly as possible, there is a processing time on all shipments that may delay your order. This includes orders placed with expedited shipping. Please allow 2-4 business days (Mon-Fri).


Shipping/Order Status:


We process orders within 2-4 business days, excluding weekends and holidays. Note that orders placed during promotional sales may take up to 5 business days to process.

Successfully placed orders will receive an e-mail confirmation with your order details. Once an order is shipped, you will receive an email with a tracking number.

This will give you the best time estimate for when your package will arrive. Tracking may take up to 48 hours to update. If for some reason you do not receive an e-mail please check your spam filter or contact us for confirmation that your order has been received.

Orders are shipped through UPS; express options are available for additional fees. Expedited orders do not deliver on the weekends.

Order Processing Time:


Orders typically arrive within 2-6 business days after shipment. If you would like a required signature please make note of this under the comments section at checkout. Express orders placed after 1pm will be processed the following business day.


International/Canada Orders:


If you are located outside of the U.S. please contact us regarding your shipping options.


If you are located outside of the U.S. please contact us regarding your shipping options.


Returns:


Purchases made on the Modern Tie site (www.moderntie.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. All such returns must be accompanied by a valid return authorization that has been issued within 30 days from the date the product is received by Modern Tie. Refunds will be issued in the same form as the original payment.


To request a return authorization please contact info@moderntie.com, and provide the style, color, size, and reason for your return for each item as well as the order number(s) from the applicable product purchase.


All returns and/or exchanges must be processed through the dealer where the products were originally purchased.


Exchanges:


We process orders within 2-4 business days, excluding weekends and holidays. Note that orders placed during promotional sales may take up to 5 business days to process.

Successfully placed orders will receive an e-mail confirmation with your order details. Once an order is shipped, you will receive an email with a tracking number.

This will give you the best time estimate for when your package will arrive. Tracking may take up to 48 hours to update. If for some reason you do not receive an e-mail please check your spam filter or contact us for confirmation that your order has been received.

Orders are shipped through UPS; express options are available for additional fees. Expedited orders do not deliver on the weekends.

Returns:


Purchases made on the Modern Tie site (www.moderntie.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. All such returns must be accompanied by a valid return authorization that has been issued within 30 days from the date the product is received by Modern Tie. Refunds will be issued in the same form as the original payment.


To request a return authorization please contact info@moderntie.com, and provide the style, color, size, and reason for your return for each item as well as the order number(s) from the applicable product purchase.


All returns and/or exchanges must be processed through the dealer where the products were originally purchased.


Exchanges:


We process orders within 2-4 business days, excluding weekends and holidays. Note that orders placed during promotional sales may take up to 5 business days to process.

Successfully placed orders will receive an e-mail confirmation with your order details. Once an order is shipped, you will receive an email with a tracking number.

This will give you the best time estimate for when your package will arrive. Tracking may take up to 48 hours to update. If for some reason you do not receive an e-mail please check your spam filter or contact us for confirmation that your order has been received.

Orders are shipped through UPS; express options are available for additional fees. Expedited orders do not deliver on the weekends.